Knowledge Base
Browse help articles and find answers to common questions.
The documents below are for the 4th generation, released in 2023 (and earlier) Site Store Pro platforms. The upcoming Github based Larevel version is not covered in these documents. The upcoming platform will have it's own API and dedicated help docs.
Getting Started
Tutorials
- Designer Version Integration Tutorial - GEN 4 Platform.
- Dreamweaver Version Integration Tutorial - GEN 4 Platform
- Dreamweaver Version - Design Integration Tutorial - Existing Site Design
- Dreamweaver Version - Design Integration Tutorial – NEW Site Design - Previous Platform (Gen 2)
- Web Designer Version - Design Integration Tutorial
- Using the Cart Plugins In Your Own Design (Part 1)
- Using the Cart Plugins In Your Own Design (Part 2)
- Coupon Code Discount Example (Complete Order)
FAQs
- I'm a designer | developer, can I resell the shopping cart to my clients?
- If my support license expires, will my cart stop working?
- If I purchase a support license, will it also cover any client I install the cart for?
- Does Site Store Pro have access to my online store data and do you track my store activities?
- Why does Site Store Pro include a CMS for front-end pages when it is a shopping cart for Dreamweaver and website page designers?
- What support channels are available with Site Store Pro?
- Is there a limit on the number of support tickets that myself or my client can submit with a paid support plan?
- How do I determine which version (release) of the shopping cart my site is running?
- Does Site Store Pro come with a sample store?
- Is the Site Store Pro storefront design "template-driven"?
- Can additional features be added to my website (online store)?
- Do you provide website design services with the purchase of the shopping cart?
- Do you recommend a specific webhosting company for Site Store Pro and/or does Site Store Pro provide website hosting services?
- Does Site Store Pro store credit card information and do i need a PCI compliance scan on my online store?
- Does Site Store Pro provide custom programming services?
- Is the Site Store Pro ASP shopping cart version still available for download/purchase?.
- Where can I get the installation guide for Site Store Pro?
- Can I create new plugins for the Site Store Pro and WPCartPro shopping carts and sell them?
- Activate Credit Card or PayPal payments on your store checkout.
- Will Site Store Pro work with my custom website design?
- Do you have a free trial of the shopping cart?
- What is the difference between the free cart download(s) and the paid support plan(s)?
- Am I required to purchase a license to run the shopping cart?
- What are the hosting requirements for the shopping cart?
- How difficult is it to apply the Site Store Pro shopping cart to my website?
- What are the differences between the three cart versions? (Dreamweaver, Web Designer and WordPress).
- Which shopping cart version should I use for my website?
- Why should I use a self-hosted shopping cart such as Site Store Pro instead of a hosted cart solution such as Shopify?
- Where do I add products, manage my orders and customers, run reports and configure my online store settings?
- Is the Site Store Pro shopping cart PCI/DSS compliant?
- Do I get the source code for the cart when downloading or purchasing?
- Can I switch from one design environment such as a custom site design to WordPress later?
- How long has the cart been available?
- Does Site Store Pro offer other services besides the shopping cart?
Resolving Common Issues
- Changes are not seen online after editing Dreamweaver DWT template file?
- How do I offer a service-only item for sale on my website with no shipping, etc?
- How do I turn off the Captcha validation on my account registration forms?
- I added a product or event and the new item does not appear in the search results?
- I'm trying to upload images or media files in the admin area but i keep receiving a permissions error?
- System-generated emails are not being sent from the website (online store) and/or there is an error message when trying to send messages?
- The menu links on my store are not working correctly and/or the product images are not loading in the store.
- Why do i receive an database connection error message after installing Site Store Pro when trying to access the site (store files) or administration area?
- How do I configure the shopping cart display options such as column names (size, color, material) and the text that appears on the shopping_cart.php page?
- How do I set an item as out-of-stock?
- Can existing products from a file or database be imported into Site Store Pro to save time entering data?
- How do I configure the user registration form(s)?
- How do i link to the WHOLESALE registration form on my website?
- How do i set a product to be on sale (special)?
- Activate Credit Card or PayPal payments on your store checkout.
Dreamweaver Design Integration
- Using Dreamweaver To Modify The Sample Store Design
- How do I change the design of the online store in Dreamweaver?
- Edit The Dreamweaver DWT Files To Match Your Design Requirements
- Changes are not seen online after editing Dreamweaver DWT template file?
- Changing The Store Design Without Dreamweaver
- Advanced Design Modifications Via CSS & Dynamic Content
- Setup Site Definition In Dreamweaver
- Upload Changed Files To Webserver to Preview Design Modifications / Changes
- Is the Site Store Pro storefront design "template-driven"?
Setting Up Your Online Store
- Setup Overview
- Setup The Store URL In The Web-Based Admin System
- Setup The Checkout Url
- Set The Upload Folder Permissions On The Webserver
- Store Home Page Setup
- Store URL (Website Address) & Default Page Configuration
- Store Featured Item Display (/store/index.php)
- Store Special items Display (/store/index.php)
- Store Dynamic Store Header Display Content (/store/index.php)
- Store Dynamic Store Footer Display Content (/store/index.php)
- Store Dynamic Menus Configuration
- Item Search Configuration (/store/search.php & /store/store_results.php)
- Search Results Page (/store/store_results.php)
CMS Features - Designer | Dreamweaver Versions
- CMS Overview
- Why does Site Store Pro include a CMS for front-end pages when it is a shopping cart for Dreamweaver and website page designers?
- Adding New Tab To The Top-Navigation Menu With Nested Sub-Menu (links) For a Custom Category Menu List
- Contact Form (CMS Managed)
- Dynamic Top Navigation Bar
- Edit Site Pages Via CMS Manager
- Event Calendar Feature
- Left Navigation (Drill-Down) Menu
Products Management
- Item Display Page Configuration (store/item_view.php)
- Item Information (Details) Page & Add-To-Cart
- Inventory Management
- ADD NEW PRODUCT FORM (Item)
- Brands Overview
- Brands Management
- Categories Overview
- Main Categories Management
- Collections Management
- Shop-By-Occasions Feature (Additional Categorization)
- Downloadable Items & On-Demand Digital Media
- Global Options (Features) Versus Item-Specific Features
- Activate Product / Event ( Turn On/Off)
- Adding (Uploading) Pictures For A Product
- Adding Products Through The Web-Based Admin
- Colors, Materials and Sizes Overview
- Cross-Selling Feature & Configuration
- Cross-Selling Overview
- Custom Lists & Data Entry Fields
- Custom Product Input Text Fields and Text Area Inputs
- Custom Product List Selection Menus
- Event Directors
- Event Features
- Event Features & Configuration
- Event Locations
- Event Setting Overview
- Exclude Item (Product) From Store Search Results
- Find Product On Store
- How do i set a product to be on sale (special)?
- How do I set an item as out-of-stock?
- How does the online store (catalog) work?
- Image Zoom Feature & Alternate Product Picture Views
- Item (Product) Personalization Features
- Item Search & Display Options
- Item-Specific Gift Wrapping
- Item-Specific Special Handling Fee
- On-Demand Movies
- Overview Of Products System
- Product (Item) Search Engine Optimization (SEO) Settings (Keywords & Metatags)
- Product Colors (Option) Management
- Product Download Settings (Set Item To Be Downloadable-On Demand Digital Media)
- Setting Item For Both Download & Ship
- Product Materials (Option) Management
- Product Sizes (Option) Management
- Product Out-Of-Stock Alerts/Messages
- Setting Item (Product) Inventory Type
- Setting A Quantity Based Item Discount
- Product Reviews
- Product Shipping Estimate Messages Management
- Product Special Handling Fee
- Random Home Page Item Display
- Retail & Wholesale Pricing
- Set Image (Picture) To Appear In Search Results
- Set Item As Featured
- Set Item As Shippable (Mark To Be Charged Shipping)
- Set Item As Taxable (Mark to Be Charged Sales Tax)
- Set Product Image Caption (ALT Text)
- Setting Item as "Service-Only" Type
- Can existing products from a file or database be imported into Site Store Pro to save time entering data?
Shopping Cart Display Setup
Discounts
- Category | SubCat | Style Discount Type Example
- Coupon Code Discount Example (Complete Order)
- Discount Types
- Discounts Overview
- Discounts Priority Structure
- General Order Discount Example
- Item-Specific Discount Type Example
- New Customer Discount Example
- Preferred Customer Discount Example
- Site Discounts Configuration
- Testing Discounts
- Web-Based Discounts Manager
Order Checkout, Shipping & Payment Features
- Alternate Shipping Address (Gift Recipient Address)
- Checkout Order Confirmation Page Content (/checkout/order_confirmation.php)
- Checkout Order Review Page Content (/checkout/order_review.php)
- Checkout Start Page Content (/checkout/checkout_start.php)
- Checkout URL & Payment Provider Selection
- International Flat Rate Shipping Settings
- Order Checkout Overview
- Order Gift Wrapping
- Order Gift Wrapping Feature Area
- Placing Test Orders
- Sales Tax Configuration In Web-Based Admin
- Shipping & Handling Overview
- Shipping Provider / Configuration Settings
- US Sales Tax Configuration
- Activate Credit Card or PayPal payments on your store checkout.
My Account Area & Customer Registration
- Customer Management Via The Web-Based Admin
- Forgot My Password Page Content
- My Account Area Overview
- My Account Page Content & Options
- Order Details Content In The Customer's Order History
- Orders Details (Information) Page
- How do I configure the user registration form(s)?
- How do i link to the WHOLESALE registration form on my website?
Store Emails Setup & Features
Rewards (Affiliates) Program Setup & Features
Web-Based Admin Features
- Add New Store Administrator
- Adding Custom Reports
- Changing My Admin Login Password
- Customer Management Via The Web-Based Admin
- Customer Search in Web-Based Admin
- Customers Details in Web-Based Admin
- Customers Management Overview
- Customers Manager in Web-Based Admin
- Edit Customer Information & Manually Verify User
- Edit Email Profile (Message Type)
- Export Customers
- Export Orders
- Export Products From Admin (CSV)
- Find Product In Web-Based Admin
- Manage Web-Based Admin Interface (Skin)
- Managing Orders Through The Web-Based Admin
- Order Cancellations
- Order Deletion (Remove)
- Order Refunds
- Order Status Manager (Mark As Completed / Send Shipment Confirmation)
- Orders Details (Information) Page
- Orders Manager
- Orders Search
- Pending Orders
- Preferred Customer Messages
- Product Search in Web-Based Admin
- Products Manager Interface
- Purchase Order - Pay By Check (Post Pay)
- Receive New Order Notification Email Via BCC
- Reports & Data Export Overview
- Web-Based Administration System Overview